Refund policy

Return & Refund Policy

At Vehicle City Classic Automotive Parts, we want you to feel confident in every purchase. If something isn’t right, we offer a simple and fair return process.

Return Window

  • You may return most items within 14 days of the delivery date.
  • The return request must be submitted before the 14-day period expires.

Return Requirements

To qualify for a return, items must be:

  • New, unused, and uninstalled
  • Returned in original packaging
  • Free from damage, wear, or signs of installation
  • Complete with all included hardware, components, and documentation

Items not meeting these conditions may be rejected or subject to a restocking fee.

Items Not Eligible for Return

  • Electrical components
  • Installed or modified parts
  • Special-order items
  • Clearance, discounted, or closeout items
  • Items returned without original packaging

Refunds

Once the return is received and inspected, we will notify you of approval or denial.

  • Approved refunds are issued to the original payment method.
  • Shipping costs are non-refundable under all circumstances.
  • If your order received free shipping, our actual outbound shipping cost may be deducted from the refund.

Return Shipping

  • Customers are responsible for all return shipping costs, unless the item arrived damaged or incorrect.
  • We strongly recommend using a trackable shipping service and keeping your receipt.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 48 hours of delivery.
  • Provide photos of the issue and the packaging.
  • We will replace the item at no cost to you.

How to Start a Return

To request a return, email us at besteinborn@comast.net with:

  1. Order number
  2. Item(s) you want to return
  3. Reason for return
  4. Photos (if applicable)

We will respond with return instructions and authorization.